All our current paid position vacancies. We are always in need of volunteers to help us provide the advice and guidance the community needs, if you are interested in helping please see our volunteering page.

Help to Claim Adviser

Posting date:19 July 2019
Salary:£19,122 per year, pro rata
Additional salary information:Part time considered, on pro rata pay
Hours:Full time
Closing date:01 August 2019
Company:Cyngor ar Bopeth Ceredigion Citizen Advice
Job type:Temporary
Job reference:H2C0819

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Job: Part or Full time (14-35 hours per week)
Closing Date: 01.08.19 12.00 hrs
Fixed Term: until 31 March 2020 
Salary: £19,122

Citizens Advice offers confidential advice online, over the phone, and in person, for free. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We help with everything from money issues to problems at work, housing to consumer rights. 
Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and Local Citizens Advice offices everywhere and improving the support available to people making a claim is vital. 

Citizens Advice Ceredigion is delivering a new service called “Universal Support: Help to Claim” which offers end-to-end support to help people make a new Universal Credit claim and be ready for when their first payment arrives.

We are looking for an adviser with good IT skills to support clients to make and complete their new Universal Credit claim, as well as a commitment to the aims and principles of the Citizens Advice Service.

You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.