2016 is a big year for energy consumers, with changes in rules proposed, following the Competition and Marketing Authority Investigation into the energy sector.
From problems with billing errors, to controversies over tariffs, Citizens Advice helps people with approximately 160,000 energy related issues a year. We want to make energy better. And coupled with the big changes happening this year in the sector, we are making sure that evidence from our clients’ experiences remains at the forefront of our policy work to improve the energy market.
- Raise awareness of the forthcoming smart meter roll-out.
- To continue to encourage people to join Priority Service Registers.
- Continue to alert consumers to the practice of back-billing.
- To continue to encourage switching and better understanding of energy bills, including through our Energy Best Deal extra appointments http://www.cabceredigion.org/energy-best-deals/
Rural Energy Project
In addition to our work on behalf of all consumers, we have also launched the Rural Energy Project.
Rural communities can often be disproportionately affected by lack of access or infrastructure and this is no different when it comes to energy. These communities across the country often struggle with issues such as the lack of gas or electricity supply, severe fuel poverty and houses which are classed as the coldest and unhealthiest homes in the country. In order to address these challenges, we are working with local Citizens Advice located in rural areas to address and raise awareness of rural energy issues from local community awareness raising, to the highest levels of Government.
- Leaflet PDF – Ten things you need to know about smart meters
- Leaflet PDF – Priority Services Register.
- Citizens Advice campaign page – https://www.citizensadvice.org.uk/wales/about-us/campaigns/current_campaigns/make-energy-better/about-the-campaign/