We are delighted to achieve the Investing in Volunteers Award, which marks a real recognition of the hard work put in by all volunteers and staff within the organisation to support, value and recognise the importance of volunteering.
The organisation also celebrates the five-year anniversary this year of a merger between Citizens Advice Cardigan and Citizens Advice Aberystwyth.
Citizens Advice Ceredigion provides free, confidential and independent advice to anyone, on a range of subjects including problems at work, money issues, housing, energy bills, mobile phone contracts, and a host of other issues. The volunteer advisers and receptionists offer non-judgmental and practical support, face-to-face and over the phone.
Aberystwyth Advice Manager, Sandra Arnold, said “Volunteers have always been at the heart of everything that we do, and this award is a welcome recognition of the effort that goes into recruitment, induction, training, support and development of volunteers and their roles.”
Cardigan Advice Manager, Sophie Francis, added, “Our clients are always amazed to hear that the high-quality service we deliver is underpinned by those that are unpaid and our volunteers help us to have a real stake in the communities we serve”.
Quality and Training Manager, Glynis Llewelyn, said “The process of applying for this award has been really useful for us – we’ve been able to take a fresh look at how we do things and make sure our procedures and the roles we offer are fit for 2016 and beyond. We hope it will give local people the confidence to get in touch and find out more about volunteering with us, knowing that we put time and resources into supporting volunteers and that we view this as a genuine investment.”
With over 80% of Citizens Advice Ceredigion’s paid staff having previously been volunteers with us, it’s clear that we value the progression of our volunteers. Of those that go on to paid work outside the organisation, many say that our training and the experience they gained were invaluable in finding a job.
Chairman Paul Hinge said, “We are very fortunate to have a large proportion of volunteers that stay with us for many years – this year we have two of our volunteers celebrating 15 years, three have been with us for 10 years, and one of our volunteers has clocked up an outstanding 35 years of involvement with our Citizens Advice. Achieving Investing in Volunteers in 2016 is the icing on the cake!”