How we give advice

How we can help

Our advice helps people resolve their problems with debt, welfare benefits, employment, housing, consumer issues, discrimination and many more issues. It is available to everyone. We understand that every case is different and that’s why we take the time to understand your problem and offer a range of solutions to it. No matter how big or small the problem we will listen to and advise each person in a non-judgmental way.

Advice can be given face-to-face or by phone. To find the best way forward, you can call in to our Aberystwyth or Cardigan offices during our opening hours for an initial check, which lets us work out the best way to help you. If you prefer to phone you can use the all-Wales Adviceline number 03444 77 20 20, and they’ll take your details and start helping you right away. If you still need more help after the call, they can let us know and one of our advisers will contact you direct.

If you have a debt problem, ring us direct on 01239 62 20 20, or call in during our opening times. We can give phone, face to face and email advice, or offer a combination of these to meet your needs. Our debt advisers are accredited and our debt advice is licensed by the Financial Conduct Authority (FCA).

When you call in to see us, we can’t always see people the same day, but we will let you know the best next step, which could include a face to face or phone appointment. For details please visit our contact page.

There are a number of specialist projects that we run, which offer debt advice, welfare benefits advice and advice on a wide range of issues, including energy advice. If there is another organisation better placed to assist you, we will give you that information and help you access that advice.

What to expect from a visit to Ceredigion CAB

When you arrive at our offices, we will welcome you and let you know what services we have available. Please tell us about any language or access requirements you have and we will do our best to accommodate them.

gateway diagramWe will do an initial check of your issue, and work out the best way to help you. We’ll keep you informed about the length of time you may need to wait.

Depending on your particular needs, we may make an appointment to give you further advice. Sometimes, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you. At the end of the Gateway interview you will know what the ‘Next Steps’ are in resolving your problem or problems. This can include an appointment for further advice.

Testimonials

You helped me no end. I don’t know what I would have done without them. They were fantastic!

 

I found the staff very helpful and willing to explain matters clearly.