How we give advice

How we can help

Our advice helps people resolve their problems with debt, welfare benefits, employment, housing, consumer issues, discrimination and many more issues. It is available to everyone. We understand that every case is different and that’s why we take the time to understand your problem and offer a range of solutions to it. No matter how big or small the problem we will listen to and advise each person in a non-judgmental way.

Advice can be given by phone or face-to-face. To access this, you can phone or call in to our Aberystwyth or Cardigan offices for a short ‘Gateway’ assessment, which lets us take your details and work out the best way to help you. For details please visit our contact page.

There are a number of specialist projects that we run, which offer debt advice, welfare benefits advice and advice on a wide range of issues. If there is another organisation better placed to assist you, we will give you that information and help you access that advice.

What to expect from a visit to Ceredigion CAB

When you arrive at our offices, we will welcome you and let you know what services we have available. These include a wide range of fact sheets and leaflets for you to browse. Please tell us about any language or access requirements you have and we will do our best to accommodate them.

gateway diagramWe will offer a short ‘Gateway’ assessment, which lets us take your details and work out the best way to help you. We’ll keep you informed about the length of time you may need to wait. We can also do this Gateway assessment by phone.

Depending on your particular needs, we may make an appointment to give you further advice. Sometimes, we may provide you with information to take away, or direct you to a different organisation that is better placed to help you. At the end of the Gateway interview you will know what the ‘Next Steps’ are in resolving your problem or problems. This can include an appointment for further advice.

Testimonials

The CAB helped me no end. I don’t know what I would have done without them. They were fantastic!

 

I found the staff very helpful and willing to explain matters clearly.