FAQs

Q. What is Citizens Advice?

A. Citizens Advice is a non-profit charity organization that provides free, independent, impartial and confidential advice on a variety of topics that effect individuals and the community.

Q. How are you funded?

A. Citizens Advice is funded by grants and donations, of all sizes. For more information visit our supporters page, or to donate, visit our donate page.

Q. Will you share my details with other companies?

A. No. Your personal details are never shared with other companies unless you give us explicit authority to do so.

Q. Do I have to pay?

A. No. Citizens Advice is funded by grants and donations so that we can provide everyone with free advice when they need it.

Q. How does the advice service work, and what can I expect?

A. You can phone us, or come along to our offices at Aberystywth or Cardigan during our opening times to receive an initial ‘Gateway’ assessement. From this we will work out the best way to help you. If you need further advice from us, we can make an appointment for you get this in person or by phone. If we can’t help, we can point you towards another agency that can. For more information, visit our advice page.

Q. Why do research and campaigning?

A. Our research and campaign work is aimed at changing and improving the policies and practices that effect everyone. We provide anonymous evidence on the problems people are facing to governments and decision-making bodies at both a national and local level. From common problems that arise for local people, the Citizens Advice service can pin-point the key issues that could be changed to improve things for the better. We can also give evidence of the problems caused when new initiatives are introduced that don’t allow people to be treated fairly, or cause disadvantage. For more information on Research and campaigning visit the page here.