FAQs

Q. What is Citizens Advice?

A. Citizens Advice is a non-profit charity organization that provides free, independent, impartial and confidential advice on a variety of topics that effect individuals and the community.

Q. How are you funded?

A. Citizens Advice is funded by grants and donations, of all sizes. For more information visit our supporters page, or to donate, visit our donate page.

Q. Will you share my details with other companies?

A. No. Your personal details are never shared with other companies unless you give us explicit authority to do so.

Q. Do I have to pay?

A. No. Citizens Advice is funded by grants and donations so that we can provide everyone with free advice when they need it.

Q. How does the advice service work, and what can I expect?

A. Advice can be given face-to-face or by phone. To find the best way forward, you can call in to our Aberystwyth or Cardigan offices during our opening hours for an initial check, which lets us work out the best way to help you. If you prefer to phone you can use the all-Wales Adviceline number 03444 77 20 20, and they’ll take your details and start helping you right away. If you still need more help after the call, they can let us know and one of our advisers will contact you direct.

If you have a debt problem, ring us direct on 01239 62 20 20, or call in during our opening times. We can give phone, face to face and email advice, or offer a combination of these to meet your needs. Our debt advisers are accredited and our debt advice is licensed by the Financial Conduct Authority (FCA).

For more information, visit our advice page.

Q. Why do research and campaigning?

A. Our research and campaign work is aimed at changing and improving the policies and practices that effect everyone. We provide anonymous evidence on the problems people are facing to governments and decision-making bodies at both a national and local level. From common problems that arise for local people, the Citizens Advice service can pin-point the key issues that could be changed to improve things for the better. We can also give evidence of the problems caused when new initiatives are introduced that don’t allow people to be treated fairly, or cause disadvantage. For more information on Research and Campaigns visit the page here.