Citizens Advice Overview

What is the Citizens Advice Service?

Citizens Advice Ceredigion is one of over 300 Local Citizens Advice offices (LCAs) across England and Wales, all of which are independent registered charities. All LCAs are members of The National Association of Citizens Advice Bureaux (operating name, Citizens Advice), which is itself a registered charity. Together, Citizens Advice and the individual LCAs make up the Citizens Advice Service.

Citizens Advice provides LCAs with training and resources so they can deliver the highest quality advice locally. In turn, anonymous evidence about the issues that are causing problems for people is submitted by LCAs to Citizens Advice, which campaigns to make things better.

How is Citizens Advice Ceredigion funded?

Citizens Advice Ceredigion is a registered charity, reliant on grants and donations. We receive discretionary grants for our volunteer-led service from Ceredigion County Council and Pembrokeshire County Council. Other funding for projects and services like debt and welfare benefit advice, and energy advice, comes from the Money Advice Service, Welsh Government, grant-making trusts, and donations from community councils and individual donors.

Our Annual Report is available on request.

For more on how we are funded take a look at our supporters page.

How do volunteers contribute to Citizens Advice Ceredigion?

There are currently almost 40 volunteers giving their time for free, to help others in the community.

Volunteers perform a variety of roles from giving advice to reception work, fundraising, IT, administration, publicity, campaigning and trusteeship. All volunteers are given high-quality, free training; are supported to find a role that is suitable and to develop their skills further, and we re-imburse travel and out-of-pocket expenses.

Many of our volunteers tell us the experience is uniquely rewarding, as well as being a route to paid work, greater confidence and new friends. We are proud to have achieved the Investors in Volunteers Award from WCVA. For more information on volunteering with us, see our volunteering page.